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Privacy Policy

This Privacy Statement is effective as of May 2018.

As a Coach and Consultancy business I recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which I operate.


This transparent Privacy Statement describes Claire Schrama’s general privacy practices that apply to personal information collected, in line with the purposes of the EU General Data Protection Regulation (GDPR).



Collected Personal Data


I collect data from you, through your interaction with me and my service. You provide some of this data directly, and some of the data will be requested when working together in order to provide excellent service.


You have choices when it comes to the data you share. When I ask you to provide personal data, you can decline.



How I Use Personal Data

In particular, I use your data:


  • To collect information in order to sent you an invoice, this information will not be online and only be stored in internal accounting software.

  • To collect information necessary to fulfill your request when you contact me, so I can provide you with support and to be able to contact you. I retain such information for administrative purposes, defending our rights, and in connection with my relationship with you.

  • When we are working together, I will collect your personal information through an agreement form that you will fill in and sign. This agreement will only be stored for administrative purposes and ICF (International Coach Federation) log. This agreement will be stored in a, with password, secured file.

  • When we are working together, I will e-mail you a short summary of our session and next steps to take. For the sake of my service and our relationship these data will be stored in my e-mail. Upon your request, all will be deleted. This will not be stored anywhere else than in the e-mail account.



Sharing of Personal Information


Your personal data will not be shared with any third party or organization other than administration purposes to run this coaching business. Administrating purpose will be coach hour log for internal administration and ICF certification, and financial administration.



How To Contact Me


If you have a question related to this Privacy Statement, please contact me directly. My contact details are visible on my website



Your Rights


You can request to access, update or correct your personal information. You also have the right to object to direct marketing. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information. 



Right to Lodge a Complaint


In the event you consider my processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:

  • Directly to me by contacting me via e-mail

  • With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found here.


Changes to this Privacy Statement


From time to time I may update this Privacy Statement. When making changes to this Privacy Statement, I will add a new date at the top of this Privacy Statement.

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